Shipping policy
SHIPPING POLICY
Last updated: 23-09-26
This policy applies to all orders placed through supply4yourbrand.com, operated by OTExp OÜ ("we", "us"). It forms part of our Terms of Service.
1. WHERE WE SHIP
We ship to all member states of the European Union. [OPTIONAL: We also ship to the United Kingdom, Switzerland and Norway.] For any other destination, please contact us at otexp.global@gmail.com before placing an order.
2. WHERE ORDERS ARE DISPATCHED FROM
Our products are manufactured and dispatched from Spain. Deliveries within the European Union take place inside the EU customs territory, so no customs formalities or import duties apply. For deliveries outside the EU, import duties, taxes and customs clearance fees may be charged by the destination country and are payable by the recipient.
3. PROCESSING AND DELIVERY TIMES
3.1 Single units (retail orders)
Orders are processed within [X] working days of payment. Estimated transit time is [X–X] working days depending on destination.
3.2 Branded production orders (wholesale)
Production begins only after (a) you have approved the digital mock-up in writing and (b) the agreed payment has been received. The production lead time applicable to your order is stated in your quotation and repeated in the order confirmation. Lead times start on the working day following the later of those two events.
3.3 General
All timeframes are estimates expressed in working days (Monday to Friday, excluding public holidays in Spain and Estonia). Estimated delivery dates are not guaranteed dates unless expressly agreed in writing.
4. SHIPPING COSTS
Shipping costs for retail orders are calculated at checkout before payment.
For production orders, shipping is quoted separately in the quotation and stated exclusive of VAT where applicable.
5. CARRIERS AND TRACKING
A tracking reference is sent by email once the order leaves our facility. Production orders may be shipped on pallets, in which case delivery is kerbside unless otherwise agreed in writing.
6. DELIVERY, RISK AND TITLE
Risk of loss or damage passes to the buyer on delivery, save that for buyers acting in the course of a business, risk passes on handover of the goods to the carrier. Title to the goods remains with us until payment has been received in full.
7. DELAYS
We are not liable for delays caused by circumstances beyond our reasonable control, including carrier disruption, customs inspection, strikes, extreme weather, or supply shortages affecting raw materials. Where a delay occurs, we will inform you as soon as we become aware of it and agree a revised delivery estimate with you.
8. INCORRECT OR INCOMPLETE ADDRESSES
It is the buyer's responsibility to provide a complete and accurate delivery address. Where a shipment is returned to us or re-routed because of an incorrect or incomplete address, the cost of re-delivery is payable by the buyer.
9. DAMAGED, MISSING OR INCORRECT GOODS
9.1 Buyers acting as consumers
Please notify us within a reasonable period after discovering the issue. Your statutory rights, including the two-year legal guarantee of conformity, are not affected by this policy.
9.2 Buyers acting in the course of a business
The goods must be examined on receipt. Visible transport damage must be noted on the carrier's delivery documentation at the time of delivery, and notified to us in writing within 14 working days of delivery. Shortages or incorrect goods must be notified in writing within 14 working days of delivery. Failing timely notification, the goods are deemed accepted as delivered.
10. FAILED OR REFUSED DELIVERY
Where delivery fails after the carrier's usual attempts, or where a consignment is refused without justification, the goods are returned to us and the buyer remains responsible for the outbound and return shipping costs.
11. CONTACT
Questions about this policy: otexp.global@gmail.com
OTExp OÜ, Ahtri tn 12, 15551 Tallinn, Estonia